1. Introduction
At TRU Consultant (Pty) Ltd, we are committed to ensuring the satisfaction of our customers. This policy outlines our procedures and guidelines for handling returns and issuing refunds for medical supplies.
2. Returns
- Eligibility for Returns: Medical supplies may be returned within 14 days of the purchase date. Items must be unused, in their original packaging, and in the same condition as received.
- Non-returnable Items: Due to health and safety concerns, certain items such as opened or used products, perishable goods, and custom-ordered equipment cannot be returned.
- Return Process: To initiate a return, contact our customer service team with your order number and reason for return. We will provide instructions on how to send back the items.
3. Refunds
- Refund Eligibility: Refunds are only issued for items that are returned in accordance with our return policy.
- Processing Time: Once we receive and inspect the returned item, we will process your refund within 7-10 business days. The refund will be issued to the original method of payment.
- Partial Refunds: In cases where the item is not returned in its original condition, a partial refund may be issued at our discretion.
4. Exchanges
- Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately for an exchange.
- Availability: Exchange is subject to the availability of the item. If the item is not available, a full refund will be issued.
5. Shipping
- Return Shipping Costs: The customer is responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item sent).
- Refund of Shipping Costs: Original shipping costs are non-refundable unless the item is returned due to a defect or our error.
6. Compliance
- This policy is in compliance with local laws and regulations of South Africa and aligns with Google’s refund policy requirements.
7. Contact Information
For any queries regarding this refund and returns policy, please contact our customer service at sales@truconsultant.co.za or call: 066 226 5163.
